Airline Alrosa
Airline Alrosa

Airline Alrosa (Alrosa Airlines). Official site.



The Russian airline Alrosa has been operating by air since 1995 and has a very large fleet of aircraft. In particular, the airline is engaged in regional air travel in Yakutia, flights between regional centers of Russia, and flies to the CIS countries, Europe and Southeast Asia.


The company carries out freight transportation and aerial work.


Russia: Moscow, Anapa, Krasnoyarsk, Krasnodar, Novosibirsk, Tomsk, Irkutsk, Novokuznetsk, Yekaterinburg.
Yakutia Yakutsk, Olenek, peace, Vitim, Lensk, Peleduy, Lucky, Zhigansk Ayhan, Saskylakh.


In 2010, at the beginning of September, the Tu-154 aircraft of the Alrosa company, during a flight from Yakutia to Moscow, made an unscheduled landing due to problems with electrical equipment. The Izhma airport, which received the aircraft, was not intended for such aircraft. As a result, during an emergency landing, the plane was able to stop outside the runway. None of the passengers and crew were injured.

In March 2015 years 38 with An Nakyn occurred in a situation similar to that described above. The aircraft crossed the lateral limit of the runway. There were no casualties.

Despite the very impressive size of the fleet - as of mid-year 2014, it includes 53 air machines, the whole machinery airlines have age over 30 years, and it is no longer fully provides comfortable air travel for passengers. Nevertheless, it is worth noting that the company "Alrosa" has already begun to update their aircraft purchasing aircraft type Boeing 737.



Since 2013 years, the airline "Alrosa" started its operations as an independent entity.


Basic data:

  • Airline country - Russia;

  • Engaged in regional flights from Mirny and Polyarny.

  • IATA airline code: 6R;

  • ICAO airline code: DRU;

  • Internal airline code: YAM;


Alrosa Airlines Official site :

Airline Alrosa. Official site


Contact details:


View other Russian airlines can here

Flew in November 2018 of the year. For some reason the boxes with food are packed in different ways. I did not have oil, by the way the neighbor in the chair, too. And if you sit at the end of the cabin, gets mostly water from the proposed drinks. Well, make an analysis of the consumption of tomato and orange juice. All you can count ... the price of the ticket is the same, and the passengers at the end of the cabin eat what is left ???

I believe that the airline "ALROSA" is not honestly arriving with its passengers flying to Irkutsk. Not only that on the flight Mirny-Irkutsk there are no subsidized tariffs, so for this flight "Special" conditions for carrying baggage. It turns out that I learned 23 August on registration of the flight 6R542 to us "special" can be carried free of charge, only 20kg, and together with hand luggage. And I, like a fairly advanced PC user, have exactly 33 kg. Since I see my ticket, I see - baggage-2KM. I open the site of the airline (on the phone), register in advance for a flight with a choice of location, look at the rules. And I see the table there, I choose my tariff - "economy", then I see that I can two pieces of luggage in the amount of not more than 23 kg. And one hand luggage up to 10kg. I close down, as a normal person, a page and happy arrive on the flight. And then it turns out that it turns out that I had to scroll, the table to the end down there is a little note. EXCEPT SUCH THAT OF FLIGHTS. And there is my "lucky" flight Irkutsk-Mirny. What to do? I slipped one bag to a friend, he had an advantage of 2 kg. I had to pay extra for one extra place-2300rub. It's my turn to weigh luggage 22,300. I, too, are sent to pay extra for one place 2300rub. Total I paid 5tys !!!! At the cost of my ticket 8185rub !!!!!
So how many nerves it cost me !!! Sent to pay for the 3 floor. I had to run there twice. I asked to take money for registration, because I began to feel bad about stress. I showed them a certificate that I was disabled and I felt sick. On what they advised to hand over the ticket, to grin and whisper with the representative of the airline - Anton. Anton advised me to go in for sports. I'm not a young girl, I'm 54y, I'm a veteran of work !!!
If AK "Alrosa" did not want such situations, a person is simply in a desperate situation !!! Then on the tickets you need to write a free baggage allowance in kilograms.
This airline simply, I think so, specifically creates such confusion, to get additional money from passengers !!
Thus, "ALROSAAVIA" is not honestly competing with the airline "ANGARA". Compensate, therefore, the difference in tariffs. They have, unlike ALROSAAVIA, the free baggage allowance-30kg.

Good day, always used the services of another airline, but this time I decided to purchase a ticket for 06 in May for a flight to your company (the son flew away) Krasnodar-Moscow. We are very pleased, I hope, in the future we will choose ALROSA company! Thank you!

It is necessary to inform about the animals are transported, the company's staff, how to contact you, where you, ay !!!

Why can no one to call! Flight canceled, and money do not return! 16.04.2017 flight Moscow-Sochi! I call on the abolition of 6 in the morning, walk thought at first that people not only to live the time of Yakutia, especially if flying Sochi-Moscow

Good afternoon! Recently, for the first time flying with your company Alrosa from Novosibirsk to Moscow and back. I want to express huge gratitude to the leadership of an excellent team and the Organization for passenger service during the flight! All liked: Affordable price, very tasty, hearty meal, friendly flight attendants. Thank you very much! Good luck to you and all the best !!! With respect!

Good afternoon! I use the services of Alrosa from childhood because Peace comes from. no complaints were not there before. But what happened the following, completely changed the opinion of AK.
16 June I send my son on vacation to visit grandfather, flight 525 Novosibirsk-Krasnodar, as an unaccompanied child. At the airport of departure after registration for inspection, the representative of AK Borisov Andrei Yurievich was to hold my son, until landing on the plane, under the signature of the transfer on application. On this day, the first and last time I happened to find Borisov in the workplace. He refused me, accompanied by my son, referring to the fact that I myself see my child through the inspection, I do not know who to return to and return. This situation was not understandable to me, because When buying a ticket to my son in Aerotrans I was informed that The child is not accompanied, his personal representative conducts through the inspection, hands over the conductor to the painting and brings one copy of the application to me. On registration 2 bags were handed over to luggage, and then I myself had to do Borisov's work, after the inspection I handed over my son to the passenger transportation agent, then he went to the flight attendant. On screening, I was asked a bunch of questions, to which I could not explain anything, because Borisov said to do so! Borisov A.Yu. Not only does not fulfill its direct duties, is able to be rude in communication, can not explain anything plainly and reduces the minimum of seconds to an explanation! In consequence of this, you remain in a complete delusion of thoughts.
Later, on arrival in Krasnodar representative AK Podoprigora Vladimir Anatolievich himself from the board by hand accompanied the host of the side of my son. CallBack me after child transmission. For that he thanks a lot! At least someone is doing its job.
And it turns out that when receiving one luggage bag baggage son is not on the tape. And, accordingly, it has not been obtained by us. On the site it was to make a statement about the loss of the department of baggage tracing. Then everything was covered to this day!
To get any information requests made repeatedly to representatives of AK in Novosibirsk and Krasnodar. Any information has to pull out with forceps. The representative of the Novosibirsk did not want to work. In the workplace, it is never found, even during working hours. It appears on the site at its sole discretion to flights. In tel-e does not answer calls. The representative of Krasnodar is trying to help, but it is slow and long.
We ourselves In the transport police of Novosibirsk with employees we watched the video cameras, from the moment of registration, in order to track our baggage on the ribbons, up to loading the bags on the cart by loaders. It turned out that our bag all the same flew. The baggage search service in Tolmachevo on 22 day of loss of luggage provided us with printouts of radiograms, requests, etc. To search for our luggage, a copy of the number of loads loaded with loaders and the amount of baggage taken by the flight attendant to the plane. The service of search of luggage in Krasnodar that neither do not know, they search, in general the information any!
Only 27 day since the loss of baggage, we are told that you need at the airport of arrival of the child at the request of a representative of the view recording video cameras, to detect our bags and confirm its possible theft.
It is strange that at the airport of Krasnodar at the baggage claim, no one checks baggage tags !!!!!
And as a result, to this day full of suspense !!! Luggage is not! Compensation is not !!!!
According to VC RF FAP if the luggage is not found within 21 days, we are entitled to make a claim to the AK, AK but recalls that it is possible luggage stolen. And for us there is no difference. Let them understand the police. AK was obyazyana us within the period prescribed by law, to organize the delivery of luggage. Breaking all the search terms baggage.
To be honest, I do disgusting impression of the company. Very spoiled service. I understand that we are not alone with Poteryashka, but if all senior officials to fulfill their obligations on time, unhappy customers, passengers would be less. Accordingly, and would have returned its former prestige of the company.
Please understand the situation and give the correct answers.
Anna s.t.89137004419

Dear representatives of air companies are very interested to know your flight schedule kompanii6 Rostov-on-Don - Novosibirsk. Me, personally, are very attracted to this flight t. To. He is a straight line!

Dear representatives of Alrosa!

Please help in establishing the truth.

The point is this.

In late July 2015, I got a ticket

67A6126870812 aviakassa on site. Booking number

RZ79RL on the ticket clearly written baggage 25

kg (20 basic, as I understand it and 5 manual


However, since recently

Some airline frequent

"Surprises" with the luggage weight, I

specifically called on the phone,

listed on your site, and clarified

true if the data received


10 August, I flew safely flight

Tomsk to Moscow with such weight


However, way back in September 25

Moscow-Domodedovo from Tomsk remembered me

a long time! At the reception I

said that the weight of baggage only 15 kg! 10

-The main and 5 hand luggage! The rest - for

extra charge! By this turn of

events I was not ready financially because

It has long been abroad! To me

I had publicly open his suitcase

and, despite the fact that my personal belongings

beheld strangers, jibe

them in the package, sweat and humiliation

stress. When crawling on the floor at the airport

I fell out of his pocket a mobile phone,

I found already, on an airplane.

Once on board, I invited

senior flight attendant to clarify

baggage, and she told me confirmed that

always weighs 20 + 5 and took my

boarding pass, promised to contact

representative of the company.

Imagine my surprise and more

greater shock when a few minutes later

then literally burst into the salon

angry, "a company spokesman

ALROSA "by name, as I found out later,

Julia (namely with her I have dealt

reception at the airport !!!) and started

literally foaming at the mouth to yell at me,

that it is in the computer and point 15 kg, and

if I buy tickets for doubtful

sites, it is not to blame !!! This is the

courteous of those words that she at me

brought down, and the rest I do not cite here,

as it is beyond the elementary



the company, "it is a shame!

It's been a few days, when I

specifically gave yourself installation

calm down and erase this episode from

memory, but it is impossible. Julia dishonors

company to the low level of culture,

inability to communicate, primitive

undeveloped speech, vulgar external


When she finally retired all

the passengers on the plane were discussing this topic and

They said that ever struck off ALROSA

of its partners. It turns out that all

I was overweight and overpaid.

As a result, I received a great stress,

the consequence of which was the loss

phone (as it is also material losses).

Please give a comment in this case. I

also drawn in to clarify AVIAKASSY

malfunctioning baggage on the ticket,

as Julia called this site


In the case of non-receipt of a formal response

from your company reserve the right to

contact the appropriate authorities.

Regards, Tatiana

All food is paid for separately, and this despite the fact that the tickets cost a lot. No one explains how over the city, and we're going to expect when landing. Flight delays while for them have long been commonplace.

I noticed the deliberate creation of jostling when buying tickets. The staff though assure that enough tickets, however, the crowd now and then is heard that there are only a few tickets because of what everyone wants to break out of the queue to the cashier.

Ticket price is obviously overestimated. I do not know what is the reason, but I'm sure that for the money the flight attendants must fulfill literally every reasonable request, however, this is not even close there.

The atmosphere was cozy enough, if not disgusting smell, which spread from the toilet across the rear of the cabin. Disgusting.

The airline of Alrosa greatly upset me. Why she starts flights, the sale of tickets, and after a few two everything is changed / canceled. Can not you adjust everything from the beginning. I wonder who is planning their schedule? It is inconvenient to combine flights, for example, such as 598 and 506. Is someone who wants to fly from St. Petersburg to Mirny with 2-me transplants. I constantly face the transfer of departure time. You can not pre-purchase a transit ticket for another company, because you do not know exactly whether the plane will fly Alrosa or not. The request to the company's management to adjust the schedule in order to avoid on your flights a reduction in passenger traffic. Otherwise, soon you will simply go bankrupt.

October 16 Moscow - Polyarny (Domodedovo), saw off her son 12 years old, one. After registration, she asked if I could take him to sector C to the desired counter. You can, but I have to bring the necessary "piece of paper" from the company. I found ALROSA's office on the 3rd floor, but no one was there. I waited about an hour, but no one was there. I went down to the registration. But there was no company representative there either. I asked the airport staff, where can I find them and were they at check-in? They replied that no one came up. I went to the 3rd floor again, waited, but to no avail. I went to the registration counters again. There, one woman still decided to help me. Long called somewhere. Then she replied that ALROSA does not accompany children, let them attach them to someone. And she replied that this is the only company that does not provide this service. Thank God I was able to find a woman and arrange for her to accompany my son. And I never saw the representative of the company! !!!!!!!!!!!!!!

before sending a son, you need to read the rules aviakompvnii !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I flew with the Alrosa airline to Anapa, it was clean on board. Comfortable, comfortable chairs. Kind and smiling flight attendants asked passengers about their well-being, offered various magazines, drinks, blankets, and food. The pilot conducted a small excursion, so to speak, telling about the places over which we were flying, told in two languages. The flight was quiet and calm. Takeoff and landing were also soft. I like this airline very much, I will be glad to fly somewhere else. Thank you very much to the airline "Alrosa"!

Recently flew with ALROSA airline. I flew in the direction of Anapa-Moscow. All liked it. I flew on a Boeing 747-700, the plane is large and spacious. During the flight, the pilot of the plane told us about the cities over which we flew, which gave us hope and confidence. The flight attendants are wonderful, smiling and kind. Only good impressions remained.

I flew by plane from Alrosa from St. Petersburg to Anapa. This was my first flight in life, so it was very exciting. Departure delayed for 22 minutes, as explained the pilot did not have time to unload the baggage from the previous flight. The take-off and landing were very soft, and all 3 hours of flight were quite comfortable. Attentive, smiling flight attendants offered drinks and lunch. The plane was very clean (flying on Boeing 737). The commander of the aircraft told us over which cities we flew, warned that over the Black Sea we will unfold when we begin to lower the altitude. Pleased and the price of the ticket - you can fly to Anapa for 5-6 thousand rubles, which almost coincides with the price of the train compartment, and the time savings is incommensurable. I will fly again with the aircraft of this airline.


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