British Airways airline. Official site.
British Airways is the largest airline in the UK. In 1924, as a result of the merger of four small airlines, a single structure, ImperialAirways, was to be established, carrying out transportation between the UK and its far-off colonies. At the same time, through the merger of several companies, British Airways was formed. In 1939, both these companies received the status of national carriers, forming a new unified organization. In 1959, the famous flight from Heathrow Airport to Moscow's Vnukovo Airport took place. Since that day, regular air service between Great Britain and the Soviet Union has been established. The passenger of this flight, which lasted just over 6 hours, was the president of one of the airlines.
Only in 1974, the company became British Airway exist precisely in the form in which developed and now. Two years later, the airline began using supersonic jets, and to 1990 year became one of the most profitable companies in the world.
After the formation of British Airways in the second half of the 70s, the company's aircraft flew under the British flag, which was depicted on the tail of each liner. For more than 20 years, the aircraft of the company could be recognized precisely by this feature. In 1997, a different painting began to be used - abstract figures and hieroglyphs were depicted on the tails of aircraft. This innovation greatly angered British Prime Minister Margaret Thatcher and she was quick to express her displeasure, as a result of which the image of the national flag returned to its rightful place.
By 2004, the company provides its customers with full service and focuses its activities on those customers who are willing to pay for it.
Today, British Airway operates 222 destinations around the world and owns one of the largest fleets in the world. The company serves passengers according to three classes of tickets.
To maintain and encourage its regular customers, the company has developed and launched the Executive Club program. As part of the program, passengers accumulate miles and points. The first ones provide an opportunity to get a premium air ticket, and the second ones can eventually be exchanged for various service privileges.
- Country Airlines: United Kingdom.
- The largest international air carrier in the world.
- Year of occurrence airlines: 1919.
- IATA airline code: BA.
- ICAO airline code: BAW.
- Airlines is a member of the Alliance: Oneworld.
British Airways (British Airways). Official site: www.ba.com
Contact details:
- Main airports airlines: London Heathrow, LondonGatvik.
- Mailing Address airlines: POBox365, Harmondsworth, WestDrayton, Middlesex, UB70GB, UK.
- City Airline Phone: + 442087385050.
- Airlines Fax: + 442087389947.
- E-mail Airlines: [email protected].
- The mailing address of the Russian representation of airlines: 125047, Moscow, 7-yLesnoypereulok, d.4, "Lesnayaplaza Business Center" 5etazh.
- City Phone Russian representation of airlines: + 74953632525.
- Fax offices in Russia: + 74953632505.
- Domestic flights airlines: Islay, Aberdeen, Belfast, Barr, Birmingham, Benbecula, Wick, Bristol, Jersey, Glasgow, Kirkwall, Inverness, London, Campbeltown, Manchester, Londonderry, Isle of Man, Newcastle, Stornoway, Southampton, Shetland Islands, Tiree, Edinburgh.
- In the CIS countries airlines flights: Baku, Almaty, Yekaterinburg, Bishkek, Kiev, Yerevan, St. Petersburg, Moscow, Tbilisi, Tashkent.
- Abuja, Abu Dhabi, Addis Ababa, Accra, Aleppo, Agadir, Algeria, Alexandria, Amman, Alicante, Antigua, Amsterdam, Athens, Atlanta, Baltimore, Basel, Bangkok, Bangalore, Bahrain, Barcelona, Belgrade, Beirut, Bermuda, Bologna, Bilbao, Boston, Bordeaux, Brussels, Bridgetown, Bucharest, Budapest, Valencia, Buenos Aires, Warsaw, Vancouver, Wellington, Washington, Venice, Vienna, Vilnius, Verona, Hamburg, Windhoek, Gothenburg, Hannover, Hong Kong, Gibraltar, Dallas, Grenada, Dhaka, Damascus, Delhi, Dar-es-Salaam, Detroit, Denver, Doha, Dublin, Dubai, Durban, Dubrovnik, Geneva, Dusseldorf, Islamabad, Innsbruck, Cairo, Johannesburg, Catania, Casablanca, Cologne, Cape Town, Copenhagen, Kingston, Krakow, Cork, Lagos, Kuwait, Larnaca, La Coruña, Livingston, Lyssa, Lisbon, Lyon, Luanda, Los Angeles, Luxembourg, Lusaka, Madrid, Mauritius, Malaga, Miami, Marrakech, Malta, Melbourne, Marseille, Mexico City, Menorca, Montreal, Milan, Mumbai, Munich, Nairobi, Muscat, Nassau, Nantes, Nice, Naples, New York, Newark, Orlando, Aalborg, Oslo, Aarhus, Paris, Paphos, Beijing, Perth, Port Elizabeth, Pisa, P Istina, Prague, Riga, Providence, Rio de Janeiro, Rome, Santa Lucia, Thessaloniki, Sao Paulo, San Francisco, Seville, Seattle, Singapore, Sydney, Stockholm, Sofia, Tehran, Tampa, Tenerife, Tel Aviv, Tokyo, Tobago, Tripoli, Toronto, Tunisia, Toulouse, Faro, Turin, Philadelphia, Fes, Frankfurt am Main, Phoenix, Harare, Funchal, HassiMesaud, Khartoum, Hurghada, Helsinki, Zurich, Houston, Shanghai, Chicago, Stuttgart, Sharm El Sheikh, Entebbe.
- The airline has the following types of aircraft: AirbusA318, AirbusA319, AirbusA320, AirbusA321, AirbusA380, Boeing737-400, Boeing747-400, Boeing767-300, Boeing777-200, Boeing777-300.
The suitcase was gone in English
The airline British Airways is not responsible for the mistakes of their employees.
Write a letter I have forced very unpleasant situation that happened to our friend from the UK. Tom arrived in Volgograd to stay for a week. It was a transit flight. From the British capital to Moscow flight service company British Airways, from Moscow to Volgograd - «S7 Airlines» ( «Siberia").
It was an important visit Tom in Russia, and exciting for him and for us. Baggage will be delivered without delay, passengers with suitcases and bags quickly left the airport building. Only confused Tom left without luggage.
Then began a long saga, which would hardly have ended happy ending, if there had been Tom without the help of Russian friends and just good people, who agreed to help.
Say at once, "lose" the suitcase and had to us. There is nothing supernatural about it. "Lost" during a trip airline luggage without problems gives the passenger, at his request, of course, bringing apologies. So it was during our trip from the United States. The same thing happened to our relatives in Turkey.
When our friend Tom was left without luggage, the first thing that came to mind - oh, so is the Russian sloppiness! After listening to our complaints, the staff «S7 Airlines», quietly replied:
- My friends, you are not at the address contacted. Your passenger flew to Volgograd without luggage. Do not worry, we checked. Please, address their claims British Airways.
And then the fun began.
We phoned British Airways to Moscow representation. The tube took Elena V. Molotkov. After hearing the claims without delay a second, the British airline employee said: "It's not us, it S7». As it turned out, at the front desk at London airport employee of British Airways has issued a baggage to Moscow, although she assured the passenger that he would get his luggage was in Volgograd. According to hammer them in the London airport employee is not required to know the customs regulations of another country. That's the answer!
Our dialogue with Ms hammer was about:
- You can send the request for luggage in Volgograd?
- No, he's at the customs.
- But, excuse me, a person has no items, no clothes, no toothbrush ... All in a suitcase.
- What problems? Buy. The shops have everything. Your passenger arrival in Moscow - will take the luggage. If you want to draw up a warrant to friends in Moscow, let them take away a suitcase.
But then it obviously became clear that the problem should not look to the side, and in his company.
-Give Me a case number for the loss of your luggage ...
(In this case it should have been aware that in the provincial towns there is no system to find lost luggage, and the maximum that takes local airline - a statement from the passenger).
- We can send your luggage back to London, and then in another country ... for example in Lithuania or Germany (which is why ???)
Ostentatious courtesy British Airways employee ill-concealed arrogance and blatant rudeness.
Even the warning that I will write a complaint had no effect in any way: "Please be sure to" -posovetovala it. It sounded like another mockery.
Later we found out that the number of the case had to have a staff of British Airways to Moscow (Domodedovo) and quickly search for a lost suitcase.
Realizing that with the Moscow representative office of British Airways in the person of Mrs. hammer is useless to talk (in the end, we were told that the company is very large and is not responsible for the mistakes of individual employees). We called friends in London in the hope that they will be able to resolve this issue at the level of the head office of the airline in London. Useless.
Killing day in fruitless negotiations with British Airways, we have addressed in Volgograd «S7 Airlines» branch of the company. Pleading help deliver the luggage, we realized what a troublesome thing to involve the staff of the Russian airline. One day Tom suitcase was delivered to Volgograd.
I must say that neglect British Airways staff to passengers is not surprising their Russian colleagues. Tom's case is not unique. Request for a Russian company «S7 Airlines» to British Airways on the return of luggage often remain unanswered.
On behalf of our family Varlamovyh- Ledyashovyh and London friends would like to say a big thank you to all the staff «S7 Airlines» company took part in the search of luggage, for sensitivity and responsiveness, for their willingness to help.
We do not know how to Albion, but we do not throw your in trouble!
From Mrs. hammer and collaborators at the London airport (made out luggage Tom Ridu- REED THOMAS -. S7 1165 30 oct Volgograd Mobile + 44 7856 789661) I would like to get even elementary apology.
Please report the results of official investigation - Tom flew from London
Of course, the flight leaves much to be desired - is constantly caught in the air holes so even during takeoff and landing shamelessly shaking, but in general, flew normally. I blame the weather conditions in which the control plane is problematic.
It is not just a British Airlines flying to Barbados and London. Registration takes place instantly, excellent food, friendly staff and a variety of drinks throughout the flight. As we moved the flight to Barbados because of the hurricane. The company offered us a free room in 4 * hotel. Thus, we have more time relaxing in a wonderful environment. The airline took care of everything in advance. We are always satisfied with their service.
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