It is very important passengers. VIP. The members of the Circle, members of the Travel club, members of the Qualiflyer.
Very important passengers - A VIP passengers, which due to their official rank or social position OG-member airlines are treated with special care, and who enjoy special privileges.
Who belongs to the category VIP?
- - Royals
- - Heads of State
- - Ministers
- - General secretaries of international organizations (UN, WHO, NATO, and others).
- - World-famous masters in various fields
General Principles
A passenger identified as a VIP by one of the OG member airlines is recognized and considered as such by all other OG member airlines.
The desire of VIP passengers traveling incognito should be strictly adhered to.
Special services and amenities.
- -The ability to request a specific place, even in economy class.
- -Access to the VIP lounges category or first class, if any.
- -help from specially designated personnel in the administration (registration, immigration, landing) and on arrival (landing, immigration, luggage, customs) with rapid channel, if any.
- -prioritet in enhancing klassnosti if this is due to operational necessity
- -Separate channel at embarkation / disembarkation, if available
- -bagazhnaya discount for members of the Circle, unless something else
- -garantirovannoe place until the closing of the boarding
- -bagazh considered a priority, even if the passenger is flying in economy class.
Service.
All the relevant procedures set in place, depending on local possibilities and circumstances. When servicing VIP passengers categories usually taken the following steps:
-with reservations Passenger category VIP OSI mark is identified in the list of PNR.
Message Passenger category VIP should be sent in advance.
If the place is not fixed booking, should be allocated a suitable place.
When boarding a passenger aircraft category VIP must be personally submitted to the senior cabin crew.
Assistance should be provided to the staff appointed on the spot, depending on the desires of local resources Passenger category VIP. The passenger's name is entered in the category VIP list PIL.
General rules.
Members of the Circle - The most important from a commercial point of view of the passengers group OG. They have a card Qualiflyer Circle, their names are entered in the lists of PNV.
Marks:
FQTV SSR Mark + Number, OSI Mark in PNR List and DCS.
Members Travel club
Members of the Travel club - it is important to keep the passengers group OG.
They have a card Qualiflyer Travel club.
The members of the Qualiflyer - This program participants Qualiflyer Frequent Flyer
They have a card Qualiflyer.
Associated frequent flyer.
Carriers of the Qualiflyer group are also involved in other programs Frequent Flyer (frequent flyer). Participants associated categories have a membership card of the respective programs.
Service.
The passenger data should be fixed identification number of FFP. If not, then add the FFP identification number when registering, make the following entry:
1 / U / XX-123456789 (XX = code FFP).
Earning mileage in special cases:
During a forced increase in the mileage accrued klassnosti bought according to the original class. Forced lowering klassnosti - according to the original purchased ticket as well.
Voluntary reduction of klassnosti mileage is calculated according to the class, which actually flown for extra beds extra mileage is not charged.
Special services, facilities and benefits.
The following table provides an overview of the special services and benefits available to regular passengers:
Services / Facilities / benefit |
Members of the Circle |
SCI |
The members of the Qualiflyer |
Full-service category VIP |
Yes |
no |
no |
A special phone number for reservations |
Yes |
Yes |
no |
A special helpline |
Helpline Circle |
Helpline Travel club. |
no |
Quick dial Qualiflyer |
Yes |
Yes |
Yes |
Additional bonus kilometers |
Yes |
Yes |
no |
Increase klassnosti for mileage |
From class V to class C. From Class C to Class F |
From class V to class C. From Class C to Class F |
From class V to class C.
|
Premium order from the Qualiflyer |
Yes |
Yes |
Yes |
Free and kompanonskie ticket for mileage |
Yes |
Yes |
Yes |
Other awards for mileage |
Yes |
Yes |
Yes |
Use of recreation facilities in the hub station |
Access to the lounge Circle or first class, regardless of class of ticket or the carrier on which the passenger decreases. |
Access to lounges SCI regardless of ticket class, and sat on the carrier decreases from OG |
No (when not flying class F or class C) |
Use of recreation facilities on the distant stations |
Access to the lounge Circle or first class, regardless of class of ticket or the carrier on which the passenger decreases. |
Access to lounges SCI regardless of ticket class, and sat on the carrier decreases from OG |
No (when not flying class F or class C) |
Special amenities in the Lounge such as shower, arrival hall, cloakroom, etc. as available |
Yes |
Yes |
no |
Free phone and fax |
Yes |
Yes |
no |
Credit opportunities |
Yes |
Yes |
no |
Free business card in a foreign language |
Yes |
Yes |
no |
Register by phone |
Yes |
Yes |
No (when not flying class F or class C) |
Guaranteed seat in Business Class except for premium tickets |
Not later than 48 hours before departure |
no |
no |
Specific services. Facilities and advantages of the 2
Services / Facilities / benefit |
Members of the Circle |
SCI |
The members of the Qualiflyer |
Guaranteed seat in economy class, except for premium tickets |
Not later than 2 hours before departure |
Not later than 48 hours before departure, exceptions for special fares for flights performed by small aircraft (less than 72 people)), for joint flights operated by the carrier not from OG |
no |
Priority on the waiting list |
Yes |
Yes |
no |
The special reception desk |
Dedicated reception desk and use of any reception |
Dedicated reception desk and use of any reception |
no |
Free baggage allowance |
Class F: 80 kg Class C: 70 kg Class V: 55 kg As the number of seats: 5 Places Special baggage: ( no) |
By weight: 10 extra kg As the number of seats 1 extra space Special baggage: No |
no |
Benefits Baggage services |
Yes (Class F service as far as possible)
|
Yes (maintenance of the class as far as possible) |
no |
Free use of «fly baggage» |
Yes |
Yes |
no |