Airline UTair (UTair)
Airline UTair.

UTair Aviation. Official site. 


UTair Aviation is not only one of the largest airlines, but also the largest helicopter operator. In its work, the company relies on transparency in customer relations, for continuous development and self-improvement. The company's management aims to grow to the status of the undoubted leader in air transportation in Russia and is steadily moving towards it.

"UTair" airline is today one of the largest fleets of aircraft, consisting of both the aircraft and of helicopters. Despite the fact that the airline increasingly known for its aircraft, a fleet of helicopters from the airline has more than 350 air machines used mainly for the transport of passengers on local routes for transporting goods, performance of sightseeing flights etc.

"UTair" airline has in its composition of several subsidiaries, which are also very well known in our country and abroad, in particular in Western Europe, Africa and so on countries



The airline "UTair" regularly offers its passengers a discount on the different nature of the implementation of flight, which is what makes this carrier is very popular in our country and at the same time capable of competitively among other major Russian airlines. The more air carriers depends on cooperation with travel companies, which allows us to develop new routing may open new flights and, as in the cities of the Russian Federation and in the CIS countries.

Due to the unstable economic situation in the world, the company is building a UTair operates in three main areas: helicopter transportation in Russia, helicopter transportation abroad and passenger air transportation. Such a wide range of activities enables the company to be prepared for any economic cataclysms and stay afloat.

In recent years, in Russia and abroad received a large corporate business development. The company UTair sharply reacted to the situation and is ready to offer its customers a specific type of service - business transportation. In no time the company's management was able to achieve the right to serve corporate clients, as well as government representatives.

UTair Company is ready to offer its customers a range of special services:

  1. VIP-transportations... Customers of such services are provided with aircraft equipped with the latest technology, equipped with comfortable chairs, a video salon, a bar, and a restaurant.

  2. Customized transportation. Provides businesses and organizations for the transport of personnel.

  3. Tourist charter. At the height of the season such shipments ordered travel agencies to their clients.



UTair has developed and is implementing a program, participation in which allows regular passengers to buy tickets with discounts. This program "Status". According to its rules, each passenger who has become a member of the program and regularly uses the services of this airline receives bonuses for each flight. Within the framework of the program, such bonuses are miles. After accumulating a certain number of miles, the passenger can exchange them for a free ticketFor example, or increase class trip... This program includes two more subprograms Status-Family and Status-Business. The first participants are, respectively, families, the second - organizations.

The mission of UTair is to provide comfortable flights for passengers at reasonable prices. 


Basic data:

  • Year of occurrence: 1991;

  • IATA airline code: UT;

  • ICAO airline code: UTA;

  • Domestic airline code: UT;


Airline UTair. Official site.

UTair (UTair). Official site.


Contact details:

  • Mailing address of the airline: Airport, Khanty-Mansiysk, Khanty-Mansi Autonomous Okrug, Russia, 628012,

  • City Airline Phone: + 78001000808;

  • Airline fax: +73462280116;

  • E-mail Airlines: [email protected];

  • Base airport airport  Surgut, Moscow Vnukovo, Tyumen Roshchino.


Domestic flights: Arkhangelsk, Anapa, Barnaul, Astrakhan, Beloyarsky, Belgorod, Biysk, Berezovo, Gelendzhik, Bugulma, Igrim, Yekaterinburg, Kazan, Irkutsk, Kirov, Kaliningrad, Krasnodar, Kogalym, Magnitogorsk, Krasnoyarsk, Mineralnye Vody, Makhachkala, Moscow Murmansk, Cape Kamenny, Nizhnevartovsk, Naryan-Mar, Novosibirsk, Nizhny Novgorod, Nyagan, Noyabrsk, Perm, Omsk, Pskov, Petrozavodsk, Samara, Rostov, Soviet, St. Petersburg, Stavropol, Sochi, Syktyvkar, Surgut, Urai, Tyumen, Ufa, Usinsk, Khanty-Mansiysk, Ukhta.

The CIS flights: Bishkek, Baku, Dushanbe, Donetsk, Ivano-Frankovsk, Yerevan, Lvov, Kiev, Minsk, Lugansk, Nikolaev, Nakhichevan, Kharkov, Simferopol, Khujand.

International flights: Brno, Bratislava, Hannover, Vilnius, Tallinn, Palanga.

The airline's fleet are aircraft ATR 72, ATR 42Boeing 737-500, Boeing 737-400, Boeing 757-200, Boeing 737-800, Bombardier CRJ-100 / 200, Boeing 767-200, Tupolev Tu-154.


Uniforms stewardess: UTair (UTair). Russia.

Uniforms stewardess: UTair (UTair). Russia. 


Airlines of the World and Russian ...

Bought tickets for one date and eventually issued a completely different one (2 months later !!!!). Lost 6 tickets. As a result, they tried to make a refund, the answer came in 2 weeks, the tickets were canceled, the money was not returned (even for the fees!), Although there is still time a month before departure! But for the next trip, you can exchange it with a surcharge, allegedly within 12 months. What is not clear !!!!! FEEDBACK ONLY A BOT.
It's doubtful, I wouldn't want to fall for their bait again. I strongly recommend NOT to BUY tickets from this airline !!!!!! (It used to be different)

Hello, how to get a refund for an air ticket bought on the Internet for your company's plane, flight UT582 on June 17, which was canceled. I tried to return the money through (manage the ticket), but the continue button is not active when returning cash, please explain what to do next.

Yesterday we flew by this company. We are very satisfied with the flight, no comments or complaints, everything is fine.

Without my consent, the departure date was changed, i.e. a day earlier. On what basis? when I buy a ticket I probably know when I can fly out! Now the full hemorrhoids site does not work, although I send all the support services and UTair employees to it. Now I can’t return the money or the voucher! I flew several times at work. Awful company. I do not advise anyone.

I bought a ticket but the flight was canceled I wanted the money back

I have a question on the refund for the baggage, which I paid for with the last digits ... 3184 on the 4 card in advance on the hotline for the June 8 flight number 499 - 1500 thousand rubles in the name of Ishkina Naziya Abdulkhanovna, because I had to pay at the airport for the 10k 3200 tegrub. I did not pass by the size. But I still had a problem, I lost the card yesterday, I had to block it, I would receive it in a week. will there be another card number? I have a payment receipt at 3200 airport. I don’t know how to send

I bought a ticket via the Internet Tbilisi - Moscow - Samara and back Samara - Moscow - Tbilisi. In Moscow, I checked in for the UTair flight Moscow-Samara, but was late for boarding. When I turned to the representative of the airline at Vnukovo airport, stating that I did not refuse the flight and would like to take the next flight, it turned out that, according to the airline’s internal rules, my tickets Moscow-Samara and the return ticket Samara-Moscow were canceled. Okay, a ticket for the flight Moscow - Samara, for which I was late. But a return ticket? I had to buy new tickets. Moreover, at a price of more than 12 thousand rubles round trip. The most offensive thing is that they refused to return the money for the Samara-Moscow ticket, which was "kindly" canceled for me. In my opinion, this is pure "robbery according to the airline's internal rules." I am writing this because they answered my complaint with a company representative - do not worry, everything is according to the rules!

disgusting airline ... I do not recommend it to anyone .. a soulless, lazy staff ..

Fly 17.07.2018 from Novosibirsk with the child was one baggage for two weight of the suitcase was 27 kg. Asked to pay or break into 2 bags. During the flight, even the water was not offered, only on the call of the flight attendant. And the whole flight, and this 2.30 flight attendants ran with glasses.

Hello! I would like to know what the price of the ticket along the route Moscow-Krasnodar horror for the 1 hour 45 - 16300 is, is, HORROR YES HOW TO SUCH

The horror ... !!!! Horror and Horror .... !!!!! 5.05 2018g steward air company Uteir Flight Moscow-Vnukovo UT715 named A-Riga .... !!!! Frightened of a dwarf poodle weighing 4,5 kg was in the carrying bag of business class passengers business class Oksana Akimova scandal delayed the flight took the passenger from the flight, the return of baggage, not considering that she was on a voyage with her mother 67 years sick Diabetes mellitus and daughter 13 is also sick ... without any particular reason, created a Problem .. !!!! And the same bag with a poodle flew on flights to this different company and Lufthansa and Baltikair and ..... that it is Important 12 .04 2018 on the Uteir flight from Riga to Moscow without any claims ... !!!!! ??? The airplane was detained, the plan of the flight was violated Many passengers suffered more than an hour this idiocy !!!!!! It's just a mockery of common sense and a complete suck in the Company .... !!!!! These Artemis ruin the whole Authority of the company ... !!!! Total Collective .... this can not be left without attention ... !!!!!!

A terrible airline !! I do not recommend anyone !!!!! Flight delayed, boorish attitude !!!!!!!! No comfort, it's not possible to sit !!!!!! More and I lost my suitcase when I called asked for help from, so they all denied !!!!!!!!!!!! People do not use this airline ever !!!!!

Bad airline. For 2 minutes late for landing flight Moscow-Noyabrsk on April 14.04, 18, 3 people were not allowed on board. Rude attitude towards passengers.

I bought a ticket for UTEYR flight, made a paid registration 1500rub a day earlier, took a boarding pass, place on the 3D boarding pass, the registrars on the spot crossed out the place and wrote a place on the 10 row. I asked why the place paid for by me, by what kind of right, was given to another passenger, and if that's already the case, why they did not return my money to me, so the registrars and on whose orders are engaged in lawlessness, opened their own business, I have a boarding pass for proof, and I'll complain higher where this is not punishable voltage to the passengers.

it is impossible to get through to the company !!!

09.09.2017 we had to fly 481 flight Surgut-Minvody. Registration even passed. But as it turned out, UTair even planned to fly this flight. There was no airplane. Tickets for this flight I bought in two weeks. This is probably a mockery of people probably. Forced were at the airport 12 hours. People do not use the services of this airline. Never!!!.

I bought a ticket on the Internet, chose the place 8 A, paid for it. When boarding, they were given a ticket with another place 14 D. A trifle? BUT ,,,, what's the catch? Dear airline

19.08.17g failed the guests from Ganja airport flight744 the representative of the airline UTair Grubyan and ZHULIK nadurili for paying baggage

19.08.17 escaped guests from the airport Gyandzha representative of the airline and the rogues ZHULIK

I flew your company 06.08.17 Krasnodar - Moscow, flight 524.
It turned out on a row where the seat did not recline, and the seat was reclining in front of me and it became impossible to sit, legs simply did not enter. He asked me to transplant, there were vacant seats. Senior flight attendant Andrei Mironov said: the transfer is paid, I'm ready to pay, but there is no payment system. If you have entered paid services on board, then there should be a possibility of payment. Steward behaved very importunate - sit in his place. Very strange service. Please understand, I had insurance for the flight, which should provide everything, enter, if necessary, special insurance in case of a transfer, you can not create unacceptable conditions in flight for passengers.

Hello, how to return an air ticket purchased via the Internet for the aircraft of your campaign, I write to the site, there is no response for 2 days


Good day!!!! I flew with Uteyr as part of: me, a child (5 years old) and our four-legged family friend (Dzhonik the dog) on ​​December 23.12.2016, 2 on the route St. Petersburg - Krasnodar. I'll start by arriving at Pulkovo airport: they passed veterinary control and came to the check-in counter, checked in their luggage, put a cage with a dog on the scales (they wrote out a receipt for weight payment for the dog as it should be according to the price list), go to the airline's representatives to pay - the girl at check-in turned on to pay for 39 more suitcases (we have a ticket with baggage payment) !!!! the girl from the "checkout" starts to call and ask again (oh, I was wrong), paid, I go back to check-in, I turn to the girl: if the plane is not fully loaded, can we not "add" anyone to us (the child has a temperature of 03 ((( (and the flight is at night 05:6, the answer is negative, the next request is - while you are issuing boarding passes for us - we will take John to the oversized baggage counter - no, stay until the end of the check-in. I, in turn, told the girl: I haven't flown for XNUMX years airline Uteyr and will not fly anymore .... Everyone always goes to a meeting if possible !!!! At the entrance to the plane, a nice stewardess "arranged" for the two of us in three seats (thanks to her huge), I clarified the question of loading John, why she answered - our special passenger is already loaded and everything is fine with him !!!!
12.01.2017/21/50 on the route Krasnodar - St. Petersburg: at the entrance to the airport building, I was asked the question: were you at the veterinary control, I was not, and that he was not in the airport building? No - it is in the area of ​​the cargo terminal, my shock cannot be expressed in words (and how did this city receive the guests of the Olympics ????). Further - more, registration began - a very nice girl registered us at registration, offered several options for places, asked the child - where he would like to sit, etc., I went to pay additional weight to the dealership - they "took" from me - 150 2 rubles, I ask: why is 7400 rubles more, the answer "burned out" - we are not an airline representative, therefore we work with fees !!! I took my handsome man into the oversized luggage, XNUMX "lads" with a Kuban accent came out: I - guys, he is very worried on the eve of the flight, do not offend him - do not worry, everything will be fine! Came on board, also clarify everything about the dog. Takeoff, flight and landing were excellent! Upon receipt of luggage, the carrier with John was taken out on the luggage trolley, since - a wheel with a "piece" of the carrier bottom (carrying price XNUMX, made in Italy, all over the world use this carrier as one of the best and allowed for air transportation) - broke ( ((((There was no limit to my indignation ... The dog did not stop shaking! The representative of Pulkovo airport reported that the carrier was loaded on board in this state. Conclusion: the cage with the dog was thrown, well, not people are not people) broken strollers !!!!!, we always carried the baby's vehicles only in transport bags), representatives of the Pashkovsky airport are negligent in performing their official duties !!!! The flight and vacation were ruined !!!!

Thank you. 3 times) Very good airline. no words


SOCHI (Op) -KRASNODAR (CPA) UT SAINT-378 30 20: 35
Imagine our surprise when in the morning of September 30 we were transferred flight number 378 to October 01, and the flight to St. Petersburg from Krasnodar remained on September 30! The night before we were safely checked in for both flights and nothing foreshadowed a change ... at the Adler airport I could not offer anything intelligible. We were offered to make a flight to Krasnodar on 01.10.16 at 04-10 am, and to St. Petersburg "as it turns out, probably on 02.10.16, because seats on 01.10.16 are from Krasnodar no "Amazing commentary." The rescue of the drowning is the work of the drowning themselves ... "We got to Krasnodar by taxi, thank God we had a flight at 23.00 on September 30 ... I really want to get money for a paid and unused ticket from Adler to Krasnodar.

You can send a copy of the e-ticket to e-mail

You can always get into force majeure .... for a long time I did not experience such feelings and emotions from the disorder and organization of the airline. I love to fly and there were different situations associated with delays .... but this time I can not stand the nerves ... delay the flight first 3 hours ... then transfer to 5 hours ... etc. In the end, when the delay was 13 hours, we were announced to register and board .... as a result, passed the corresponding registration and landing reutings, gathered everyone in the drive and every 15-30 min.otruding the departure .... how much is enough for We are patience checked). In the end, plus an 2 hour ... and we still do not know what will happen next ... like this ....

Delayed flight Djerba 1184 5 SPb more hours even a sip of water Ned, nobody knows anything. Classroom airline.

Compre 08 tickets MOscu / Surgut / MOscu salen el20 set y hace dos semanas, el Operador me dicen que no tienen contacto con Uds es para un cambio de Primer Nombre de un pasajero, espero me puedan responder les dejo el código de BOleto oa que correo deben de escribir: ETKT NBR: 2987854730834 / BOOKING REFERENCE: BYHUHG cambio de Garry a Jorge .... espero respuesta

Call impossible. In the emails do not answer. Problems are not solved. How do you assess their work?

Thank you, that left two people with child in Thessaloniki without the possibility of relegation! Simply flight was canceled! They are out there and how to fly, if you have tickets and flight no! I bow to you for this job!

When buying a ticket from Surgut to Ufa route flight 02.06.2016 not properly introduced e-mail address. How do I get a receipt route?

03.07.2016. He flew to Khanty-Mansiysk to pay extra for luggage 2000 rubles. My luggage has not been sent. He returned to Novosibirsk 04.07.2016. where he received bagazh.Kak refund money for baggage?

Good afternoon, 28.04.16 ordered tickets from Vladikavkaz to Moscow on 16.05.16 and Moscow to Vladikavkaz on 19.05.16. but apparently the date with some sort of glitch messed up it was that 16.05.16 I arrive to Moscow. In this regard, I want to return the money for the tickets. 2986148359186 ticket number.

Good afternoon! From all shift workers Strezhevogo. Consider the option of day transfer flight for the evening. People would be very convenient, arrive in the evening, without wasting the whole day and night to fly, rather than wait until the next day because of the delay on the flight day!

Ladies and gentlemen!
Please explain the reason for these discrepancies boarding pass and e-ticket.
31.03.16 has been bought a ticket for the flight company UTair Moakva -Rising-on-Don №298 1652611008.
04.04.16 years by number of tickets was conducted online registration of passengers on the flight.
How boarding pass registers on the document number (foreign passport) does not match the number of the documents mentioned in the ticket (the Russian passport)
What if registration is requested precise information (ticket number? Order?)

In late January, 2016 years, accompanied his parents from mineral water to the capital and was amazed arrogance representatives Airlines Yuteeyr at the front in the first place: rude talking when depositing luggage after my mother asked for a place near the pass (because often uses toilet) s has been answered: where to plant, there will sit, come not disabled !!! I ask you to pay attention on how to communicate with your representatives mineralnye- water airport and take action !!! Thank you !!!

spoiled vacation today detained flight to Sochi UT267 as always rates one and painted it the best airline never fly

Quite often I fly with UTair, but such that the flight even when, or whether, detained at 9 hours, I still was not. Feet to the top of the landing just fall off, even wanted to go to exchange tickets, but there I was too taken aback, almost one-third of the ticket price to be paid for the return. In general, I had namuchalas so that the fly does not want more.

I was surprised that they made me and my wife, she's pregnant, write a receipt that we ourselves are responsible for their lives during the flight - it's like? If the aircraft razobёtsya guilty or we will all passengers will help, but we do not have it, because we are self-explanatory? Well at least it flew normally and nothing happened.

And I fly with my son very much. In addition, the company has made on his ticket at a discount ROSNO 50% and we have great pleasure lowered the money on vacation! Wonderful flight, be sure to try one more time!

Barely got permission to transport my Central Asian Shepherd, so besides more and had to go all the way with it. No one just did not want to understand that this educated and intelligent dog that will not throw passengers. The attitude was such as translating a dangerous criminal. At least one flight attendant took pity and brought him water, for that huge thank you to her! The rest did not even asked if I wanted to have me, not what to think about the poor animals!

First confused appearance of the aircraft, which from the outside looks disgusting, but I can not say that everything inside just as, conversely repairs on the highest level, with a view to ever, said that in this wretched body can be a salon! Friendly stewards and stewardesses, all young, helpful. The rating is excellent and can fully characterize the company and the flight!

Very afraid to fly on an airplane, but it was for nothing! Take-off and landing, in my opinion, just perfect! Once the plane in the air began to slightly potrushivat pilot immediately gained height, or down, in general, it remains a feeling as though going at full speed in the car. Very satisfied and definitely going to fly again!

Flight, right in front of my detained immediately at 6 hours, I thought with my own same thing, but flew out normally. The plane, of course, shocked, an unusually ancient design, which is not clear how it still holds in the air. The seats are also old and shabby. I wonder if it's just me lucky or they have all the planes? But most of all I did not like that at night, when everyone was sleeping peacefully, flight attendants began to announce that the salon was not allowed to drink alcohol, and then you need to repeat it in English. I think that if anyone was, wanted to drink, it did not stop him, but the dream was spoiled by people.

I want to inform the management of A / K about the poor performance of the Vnukovo airport transport service: 15.02.15. Flew flight UT454 Tyumen-Moscow and further UT595 Moscow-Usinsk, after landing it turned out that my luggage was not flying, I made a statement and was put on the wanted list.16.02. I was informed that my luggage was flying to Usinsk, when I was examined it turned out that it was not my luggage, I was calling 17.02min for 30min before boarding an airplane to Usinsk and asked to be informed if my luggage was still Will arrive, there is no call, and only in the morning 18.02. I was informed that, it turns out, the bag, after all, flew on yesterday's flight! As a result, I had to BLOUSE (otherwise you will not say) almost 4 days !!! Without washing and changeable things!

Thanks to the crew of the 5091 flight Moscow Sharm El Sheikh 15.11.2014. For sensitivity and care! After landing in Sharm, I felt bad, but through the crowd of passengers the steward brought a glass of water so I could drink medicine. During the exit from the plane because of the spoiled lightning of luggage, a camera for our family with pictures of our travels fell out. Disappearance was discovered only upon arrival at the hotel. For the whole vacation, we regretted the lost moments that could be photographed. And OH MIRACLE, in the Domodedovo storehouse of lost things, I found our jewel! We express our deep gratitude for the support of the health and safety of passengers' luggage! We ask the management to mark the entire crew for the service as much as possible! THANKS!

UTair Aviation was very pleased. The pilot, while we were loading the plane, told us some information (what altitude the flight will be, where we will descend, the approximate time of arrival, etc.). The flight was successful. Delicious ginger food and drinks were handed out on board. Also, blankets and the press are given out as needed. I liked the flight very much. Many thanks to UTair.

We flew by UTair, a flight from Moscow to Hurghada. The flight was without delay. The flight attendants were attentive and helpful. The plane was clean, beautiful, with no bad smells. We were fed well, they gave us a blanket, although many wrote that the blanket was given only to children. Takeoff and landing were good and smooth. We flew quickly and on time. Thanks for the good airline.


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